Carpet Cleaners SW14 Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaners SW14 provides carpet, upholstery and related cleaning services to residential and commercial customers. By booking or accepting any service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Company means Carpet Cleaners SW14, the provider of the cleaning services.
1.2 Customer means any individual, firm or company who requests or receives services from the Company.
1.3 Services means any carpet, rug, upholstery, hard floor, mattress, or related cleaning services provided by the Company, including any additional treatments or stain protection services.
1.4 Premises means the property or location at which the Services are to be carried out.
1.5 Agreement means the contract between the Company and the Customer for the supply of Services in accordance with these Terms and Conditions and any written confirmation or booking details provided.
2. Scope of Services
2.1 The Company provides professional carpet and related cleaning services within the designated service area, including but not limited to properties in and around SW14.
2.2 The specific Services to be provided, including the areas to be cleaned and any additional work agreed, will be confirmed in writing or via booking confirmation.
2.3 The Company reserves the right to decline or discontinue any Service where conditions at the Premises make it unsafe, unlawful, impractical or otherwise unsuitable to proceed, including but not limited to the presence of hazardous materials or severe infestations.
3. Booking Process
3.1 Bookings may be requested by the Customer through the Companys accepted communication channels. A booking is not confirmed until the Customer has received booking confirmation from the Company.
3.2 The Customer is responsible for providing accurate information at the time of booking, including the size of areas, type and condition of carpets or upholstery, parking arrangements and any particular access requirements.
3.3 Any quotation provided prior to inspection is an estimate only and may be revised after visual assessment of the Premises and items to be cleaned.
3.4 The Company reserves the right to amend the booking start time or date. Where a change is required, the Company will notify the Customer as soon as reasonably possible and offer an alternative appointment.
3.5 The Customer must ensure that either they, or an authorised representative over 18 years of age, is present at the Premises at the agreed start and end times of the Service, unless expressly agreed otherwise.
4. Access and Parking
4.1 The Customer must provide safe and reasonable access to the Premises, including access to the areas to be cleaned, suitable lighting and a supply of hot and cold water and electricity.
4.2 The Customer is responsible for ensuring suitable parking for the Companys vehicle as close as reasonably possible to the Premises. Any parking fees, permits or fines incurred due to inadequate arrangements or restrictions will be chargeable to the Customer.
4.3 If the Company is unable to gain access to the Premises at the agreed time due to reasons outside the Companys control, the visit may be treated as a late cancellation and a charge may apply in accordance with the cancellation policy.
5. Customer Obligations
5.1 The Customer must remove all fragile, breakable or valuable items from the areas to be serviced and must secure any items that could be disturbed by cleaning machinery or solutions.
5.2 The Customer should ensure that the areas to be cleaned are as clear as reasonably possible. Large or heavy furniture will not be moved unless specifically agreed in advance and may be subject to additional charges.
5.3 The Customer must inform the Company, prior to commencement of any Service, of any existing damage, stains, wear, loose fittings, colour fading, shrinkage risks, or issues with carpets, flooring or upholstery, as well as any known sensitivity or allergy concerns.
5.4 The Customer must not walk on carpets or fabrics that are still damp unless absolutely necessary and must follow all aftercare advice given by the Company, including ventilation and drying guidance.
6. Pricing and Quotations
6.1 Prices are based on the information supplied by the Customer and the condition and size of the items or areas to be cleaned. The Company reserves the right to revise the price if the information supplied was inaccurate or if the condition on arrival materially differs from what was described.
6.2 Unless expressly stated otherwise, all prices are quoted in pounds sterling and are inclusive or exclusive of any applicable taxes as notified to the Customer.
6.3 Any additional work requested by the Customer on the day of the Service and not included in the original quotation will be chargeable as an extra and may require additional time.
7. Payments
7.1 Payment terms will be confirmed at the time of booking. The Company may require payment in full on completion of the Service or may request partial or full payment in advance, at its discretion.
7.2 Accepted methods of payment will be communicated in advance and may include card payment, bank transfer or other approved methods. Cash may be accepted only if agreed beforehand.
7.3 Where payment is not made on the day of Service, invoices are payable within the timeframe stated on the invoice. If no period is stated, payment is due within seven calendar days of the invoice date.
7.4 The Company reserves the right to charge interest and reasonable administrative costs on overdue sums, in line with applicable UK law, until full payment is received.
7.5 The Customer may not withhold or set off any part of the agreed price except where required by law or where the Company has agreed in writing to such set-off.
8. Cancellations and Rescheduling
8.1 The Customer may cancel or reschedule a booking by giving notice to the Company.
8.2 If the Customer cancels or requests to reschedule more than 48 hours before the scheduled start time, no cancellation fee will normally apply, unless otherwise stated at the time of booking.
8.3 If the Customer cancels or requests to reschedule within 24 to 48 hours of the scheduled start time, the Company may charge a cancellation fee of up to 50 percent of the quoted service price to cover allocated time and administrative costs.
8.4 If the Customer cancels on the day of the Service, fails to provide access to the Premises, or is not present to allow the Service to proceed, the visit may be treated as a cancellation and up to 100 percent of the service price may be charged.
8.5 The Company reserves the right to cancel or reschedule a booking at any time where necessary due to staff illness, equipment failure, traffic or transport disruption, extreme weather, safety concerns or other circumstances beyond its reasonable control. In such cases, the Company will offer an alternative appointment. The Company shall not be liable for any indirect or consequential loss resulting from such cancellation.
9. Service Quality and Limitations
9.1 The Company will exercise reasonable skill and care in the provision of Services and will use suitable cleaning methods and products appropriate for the type and condition of the items being treated.
9.2 The Customer acknowledges that some stains, odours, wear, and damage may be permanent and cannot be removed or remedied by cleaning. No guarantee is given that all marks, discolouration or odours will be fully eliminated.
9.3 Results may vary depending on the age, fibre type, construction, previous cleaning history, level of soiling and other factors beyond the Companys control. Any expected outcomes discussed prior to the Service are opinions only and not warranties.
9.4 The Company will not be liable for any failure to achieve desired results where the Customer has not disclosed relevant information about the items or where manufacturer guidelines have previously been disregarded.
10. Damage, Complaints and Liability
10.1 The Company will take reasonable care to avoid damage while carrying out the Services. The Customer must report any alleged damage or issues arising from the Service as soon as reasonably possible, and in any event within 48 hours of completion.
10.2 The Company must be allowed reasonable opportunity to inspect and, where appropriate, rectify any issues. The Customer should not arrange for remedial work by a third party before the Company has had this opportunity, as this may limit or void any liability on the part of the Company.
10.3 The Companys total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the total amount paid or payable by the Customer for the specific Service giving rise to the claim, except where such limitation is not permitted by law.
10.4 The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of opportunity, or loss of enjoyment of the Premises.
10.5 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other matter where it would be unlawful to exclude or limit liability.
11. Waste Handling and Environmental Regulations
11.1 The Company will handle and dispose of waste generated in the course of providing Services in accordance with applicable UK waste management and environmental regulations.
11.2 Any waste material that remains the property of the Customer, such as large packaging, personal belongings, or items identified for disposal by the Customer, remains the Customers responsibility unless otherwise agreed in writing.
11.3 The Customer must not request the Company to remove or dispose of hazardous or controlled waste, including but not limited to asbestos, chemical residues or clinical waste. Where such materials are identified, the Company may suspend or terminate the Service at the Premises.
11.4 The Company will seek to use cleaning solutions and methods that are appropriate and, where reasonably practicable, environmentally considerate. The Customer is responsible for informing the Company of any specific environmental or regulatory requirements applicable at the Premises.
12. Data Protection and Privacy
12.1 The Company may collect and process personal data relating to the Customer for the purposes of handling bookings, delivering Services, processing payments and managing customer relationships.
12.2 The Company will handle personal information in accordance with applicable UK data protection laws and will take reasonable steps to keep such information secure.
12.3 The Customer has the right to request access to, correction of, or deletion of their personal data held by the Company, subject to legal obligations to retain certain records.
13. Force Majeure
13.1 The Company shall not be in breach of this Agreement nor liable for delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include, without limitation, acts of God, pandemic or epidemic restrictions, strikes, lockouts, accidents, acts of government, or significant transport disruption.
13.2 In such circumstances, the Company will attempt to notify the Customer as soon as reasonably practicable and will endeavour to reschedule the Service where possible.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
15. Variations and Severability
15.1 The Company may amend these Terms and Conditions from time to time. The version in force at the time of the booking will apply to the Agreement between the Customer and the Company.
15.2 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, illegal or unenforceable, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.
16. Entire Agreement
16.1 These Terms and Conditions, together with any written quotation or booking confirmation issued by the Company, constitute the entire agreement between the Customer and the Company relating to the provision of Services and supersede any prior discussions, correspondence or understandings.
16.2 The Customer acknowledges that they have not relied on any statement, promise or representation made or given by or on behalf of the Company which is not set out in these Terms and Conditions or in writing from the Company.
By placing a booking or allowing the Services to commence, the Customer confirms that they have read, understood and agreed to these Terms and Conditions.
